Copy of BPS - Blend Process Associate
Description
Company Description
About Sopra Steria
Sopra Steria, a European tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022. The world is how we shape it.
Sopra Steria (SOP) is listed on Euronext Paris (Compartment A) – ISIN: FR0000050809 For more information, visit us at www.soprasteria.com
Job Description
- BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
- Adept in MS Office (XL/Word)
- Should have cleared the Typing test with accuracy as detailed below:
Utilities requirement threshold
Speed (WPM)
Accuracy (%)
Minimum
20
90%
- Should not have limitations in regards to identifying colors ( no color blindness)
Candidates should be available to join in short notice
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)- Work actively as a team to achieve a top quartile position and performance is achieved consistently
- Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
- Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries
Total Experience Expected: 00-02 years
Qualifications
Qualification:
- Bachelor’s Degree
- At least 1 years of experience in BPS preferably Utilities
Additional Information
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.